Hello from the Crossroads Dental Family!
We hope this email finds you and your family in good health. Our community has been through a lot over the last few months, and all of us are looking forward to resuming more normal routines. While many things have changed, one thing at Crossroads Dental has remained the same: our constant commitment to your safety.
As you have surely seen during your visits to our office, infection control has always been a top priority for our practice. Our strict processes have consistently made the care you receive at Crossroads Dental both safe and comfortable.
As a commitment to the health of our guests and team members, we have implemented many NEW PROTOCOLS to ensure the safety and well-being of our dental family. We are all eager to get back to work to bring you the best dental care possible in a safe and healthy environment. We are proud to say that we have always exceeded OSHA guidelines with respect to infection control and use of personal protective equipment, and are excited to add more measures to keep you, our team members, and all our families safe. The list below includes some of our updated protocols put into place.
● Our office will communicate with you ahead of your appointment to ask some screening questions. We will also be texting out a screening questionnaire that needs to be completed and submitted before you arrive for your appointment. You will be asked those same questions again when you arrive at the office.
● We will be keeping a virtual waiting room for the foreseeable future with curbside check in. When you arrive at the office, remain in your vehicle. We will have a large sign in our front window with our office number 303-776-1480 that you can call or text to let us know you have arrived. We will go out to greet you at your car, reaffirm your screening answers, and take your temperature before walking you into our office. If you have an elevated temperature, we will gladly reschedule your appointment. Please do not bring any guests with you to your appointment. If you do, they will need to stay in your vehicle for the duration of your appointment. We do realize we have a lot of large families in the practice and multiple family members are scheduled in a row. We will take each family member in separately for their respective appointments.
● Please wear a mask to your appointment. Due to mask shortages, we are unable to supply a mask for you at this time. Once in the office, we will have you wash your hands before we seat you. Hand sanitizer will be available for team and guest use also.
● Appointments will be managed to allow for social distancing between guests. We will do our best to reduce waiting times for you, as well as to reduce the number of guests in the office at any one time.
● We will be taking temperatures of all team members at the beginning of each work day and at lunch time. If they have an elevated temperature, they will be sent home.
● As before, we will be making sure the personal protective equipment we are using is appropriate for the procedures performed.
● We will be using high speed evacuation for all dental procedures producing an aerosol, and increasing our use of rubber dams whenever possible to decrease aerosol production and spread. We will have our guests rinse with a 1% hydrogen peroxide solution before each appointment. Coronavirus is vulnerable to oxidation: this will reduce the salivary load of oral microbes.
● We will have in-room check out at this time. Guests will no longer need to check out at the front desk, but instead a team member will review future treatment plans, schedule future appointments, and receive payment in the treatment or consult room. We are working on some options for you to pay online in the future. We will let you all know when we have this payment option available.
● Due to additional costs in personal protective equipment and provisions for Coronavirus prevention a small $15 fee will be added to each appointment. Unfortunately, it is unlikely your insurance carrier will cover this fee at this time. It will be an out of pocket expense. Dentistry and it’s procedures have changed, and we are taking additional measures to protect all of our guests and ourselves.
This list is not exhaustive, and is in addition to the standard OSHA protocols we follow daily as well as guidelines recommended by the CDC and the ADA. We continue to closely monitor there commendations of these agencies so that we are up-to-date on any new rulings or guidance that maybe issued.
We look forward to seeing each and every one of you very soon! Take care!
The Crossroads Dental Team